Refund policy

Return and Refund Policy

At V Fragrances, we want every customer to receive their order in good condition.

Returns are accepted only if the product arrives damaged, defective, leaking, or if you receive the wrong item.

Return Eligibility
To be eligible for a return or replacement:
- The issue must be reported within 48 hours of receiving the order.
- The product must be returned in its original packaging.
- Clear photos or videos may be requested to verify the issue.
- Used products cannot be returned unless there is a confirmed defect or damage.

Non-Returnable Cases
We do not accept returns or refunds for:
- Products that have been opened or used without a defect.
- Change of mind after receiving the order.
- Personal scent preference after trying the fragrance.
- Products damaged after delivery due to misuse or improper storage.

Damaged or Defective Products
If your item arrives damaged, defective, leaking, or incorrect, please contact us within 48 hours with your order details and clear photos or videos of the issue.

Refunds or Replacements
After reviewing the issue, we may offer a replacement or refund depending on the case. Refunds, when approved, will be processed through the suitable available payment method.

Contact
For returns or order support, please contact us through our Facebook page or Instagram account.